Refund policy
Thank you for shopping with INK MAX. We want you to order with confidence. Please review our return, refund and warranty terms before placing an order.
Returns
Standard return requests must be made within 14 days of delivery.
To qualify for a standard return, products must be unused, unopened and in their original packaging. Opened ink cartridges, toner cartridges, drums, imaging units, labels, tapes, ribbons and other printer supplies are not returnable unless defective or sent in error.
Please contact us at sales@inkmax.ca before returning any product. Returns sent without prior authorization may not be accepted.
Product Warranty
Many compatible and remanufactured printer supplies sold by INK MAX are backed by supplier warranties:
Fuzion: 2-year supplier warranty against defects in materials and workmanship under normal use.
Premium Tone and Ecotone: 2-year supplier replacement warranty against manufacturing defects or malfunctions.
Premium Ink and Eco Ink: 1-year supplier replacement warranty against manufacturing defects or malfunctions.
Warranty coverage is subject to the applicable supplier's terms and may be void if a product has been misused, improperly stored, disassembled or handled abnormally.
For a warranty claim, contact sales@inkmax.ca with your order number, cartridge model or SKU, printer model and a description of the issue. We may request photos, error messages, printed samples or other information needed to evaluate the claim.
Defective, Damaged or Incorrect Items
If you receive a defective, damaged or incorrect product, or an item is missing from your order, please contact us as soon as possible.
After reviewing the issue, we may provide a replacement, store credit or refund, depending on the circumstances and applicable supplier warranty.
Printer Firmware Updates
Compatible cartridges are designed for supported printer firmware available at the time of manufacture. Future printer firmware updates may affect cartridge compatibility.
Some Premium Tone YRTS/ChipFlex products may qualify for supplier support following a firmware update. Other firmware-related compatibility issues may not qualify for replacement or refund.
Please review our Printer Update Information before ordering and avoid unnecessary printer firmware updates when using compatible cartridges.
Shipping & Refunds
Original shipping charges are non-refundable unless the return is due to an INK MAX error or a confirmed defective product.
Customers are responsible for return shipping costs for standard returns. Return shipping for defective or incorrectly shipped products will be handled based on the circumstances and applicable supplier policy.
Once an approved return is received and inspected, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Non-Returnable Items
Unless defective, covered by an applicable warranty or sent in error, the following are not returnable:
- Opened printer cartridges, drums or imaging supplies
- Opened labels, tapes or ribbons
- Special-order items
- Products damaged through misuse or improper handling
- Products returned without their original packaging
Questions
For returns, warranty claims or order problems, contact us at sales@inkmax.ca.